Last Updated: November 2025

Thank you for purchasing from aimotion.jp, a digital content platform operated by ACCESS BRIGHT LIMITED (BVI Company No. 1071215).
Please read this Refund Policy carefully before completing your purchase.
By using our services, you agree to the terms set forth below.

1. General Policy

All purchases of digital content (including streaming and downloadable videos) are final and non-refundable once the transaction is completed.
This policy applies because digital products cannot be “returned” in the traditional sense once accessed or downloaded.

2. Exceptions to the No-Refund Policy

Refunds may be granted only under the following circumstances:

  1. Duplicate Payment – If the same item was accidentally purchased or charged more than once due to a system error.
  2. Unauthorized Transaction – If a purchase was made fraudulently without the user’s authorization and verified by our payment processor (e.g., Epoch Payment Solutions).
  3. Defective or Inaccessible Content – If the purchased content cannot be viewed or downloaded due to a technical fault on our server and we are unable to resolve the issue within a reasonable time.

3. Refund Request Procedure

To request a refund, please contact our support team within seven (7) days of the original purchase date using the form below:
👉 https://www.accessbright.com/contact.html

Please include:

  • Your full name;
  • Registered email address;
  • Transaction date and payment amount;
  • Description of the issue.

Incomplete information may delay processing.

4. Review and Approval

  • All refund requests are individually reviewed by our billing department.
  • If approved, refunds will be processed through the same payment method originally used.
  • Refund processing time may vary depending on your card issuer or payment provider (typically 5–10 business days after approval).

5. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • User changed their mind after purchase;
  • User failed to meet the technical requirements to access the content (unsupported device, slow connection, etc.);
  • User failed to cancel an active subscription prior to renewal;
  • Content was already accessed, downloaded, or partially consumed.

6. Chargeback Policy

Unauthorized chargebacks filed without contacting our support team first may result in suspension of your account.
We encourage users to contact us directly for prompt resolution before disputing any transaction with their card issuer.

7. Contact Information

If you have questions regarding this Refund Policy, please contact us at:

AB AI Co.,Ltd.
Japan Company No. 1010001201082

ACCESS BRIGHT LIMITED
BVI Company No. 1071215
Contact Form: https://www.accessbright.com/contact.html
Website: https://www.aimotion.jp